CARES Act Solutions
USE EMERGENCY FUNDS FOR AUTOMATED COVID-19 CHATBOTS THROUGH TEXT AND WEB.
LAUNCH ANY OF OUR PRODUCTS WITHIN 7 DAYS.
The Coronavirus Relief Fund covers:
Necessary expenditures incurred and related to COVID-19
Items not accounted for in the most recent budget as of March 27, 2020
Costs incurred between March 1, 2020 and December 30, 2020
We have a suite of accessible tech solutions including:
A COVID-19 specific chatbot to answer your residents' local coronavirus questions.
Interactive Text Alerts to send residents real-time COVID-19 updates from a trusted source.
Spanish language capability for text alerts so you can take care of all of your residents.
AI-powered, automated customer service chatbot to scale resident engagement.
WEB CHAT
A built in web assistant.
Government websites are rich with content, which makes it hard for some users to quickly find the information they need. Web Chat integrates with your website and interacts with your residents to make it easier for them to find information, report issues, ask questions and have a better web experience on desktop or mobile.
"After launching Citibot's Web Chat solution on our website, we noticed an immediate increase in customer service communications through the chatbot and less pressure on our communications team."
—Mark Barham, City of Williamsburg’s IT Director
INTERACTIVE TEXT ALERTS
Broadcast important messages.
Help residents stay informed on important topics in real time through push Text Alerts. Send alerts to residents via text message and Citibot provides a direct channel for them to reply back for help or to ask a question. Residents can opt in to all alerts, or just the topics most important to them. Citibot offers bilingual support so they can receive alerts in English or Spanish.
TEXT CHAT
Communication at residents' fingertips.
No need to download an app or log into a portal, using Text Chat is as easy as sending a text message. Your residents can ask a question, submit a service request or send a message to your staff right through their native phone text application. You can easily provide customer service through a dedicated phone number.
Meet some of our customers:
City of Williamsburg
Virginia
City of Williamsport
Pennsylvania
City of Arlington
Texas
City of Chamblee
Georgia
City of North Charleston
South Carolina
City of Waco
Texas
City of Tukwila
Washington
City of Rock Springs
Wyoming
Long Beach Transit
California
New York City Public Advocate
New York
Privacy Matters.
YOUR DATA IS PROTECTED
Citibot retains conversational data using the AWS S3 cloud storage system (it's highly securitized per their requirements). Data is stored indefinitely or as per state Freedom of Information Act Requirements mandate.