Government websites are rich with content, which makes it hard for some users to quickly find the information they need. Web Chat integrates with your website and interacts with your residents to make it easier for them to find information, report issues, ask questions and have a better web experience on desktop or mobile.
"After launching Citibot's Web Chat solution on our website, we noticed an immediate increase in customer service communications through the chatbot and less pressure on our communications team."
—Mark Barham, City of Williamsburg’s IT Director
Help residents stay informed on important topics in real time through push Text Alerts. Send alerts to residents via text message and Citibot provides a direct channel for them to reply back for help or to ask a question. Residents can opt in to all alerts, or just the topics most important to them. Citibot offers bilingual support so they can receive alerts in English or Spanish.
No need to download an app or log into a portal, using Text Chat is as easy as sending a text message. Your residents can ask a question, submit a service request or send a message to your staff right through their native phone text application. You can easily provide customer service through a dedicated phone number.
YOUR DATA IS PROTECTED
Citibot retains conversational data using the AWS S3 cloud storage system (it's highly securitized per their requirements). Data is stored indefinitely or as per state Freedom of Information Act Requirements mandate.